Privacy Policy

Privacy Policy – Austhelabel

Austhelabel operates this store and website, including the information, content, features, tools, products, and services, to provide you—the customer—with a seamless shopping experience (the “Services”).
Austhelabel is supported by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, and disclose your personal data when you visit, use, make a purchase, or engage in any other transaction through the Services, or when you communicate with us.
In the event of any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read and understood this Privacy Policy, including how we collect, use, and disclose your information.

Personal Data We Collect or Process

“Personal data” refers to information that identifies you or can reasonably be linked to you. It does not include data collected anonymously or anonymised data that can no longer identify you.

Depending on how you interact with our Services, we may collect the following:

  • Contact information: name, billing and shipping address, phone number, and email.

  • Financial information: credit/debit card details, bank account info, transaction history, and payment confirmations.

  • Account data: username, password, preferences, and settings.

  • Transaction data: products viewed, added to cart or wishlist, purchased, or returned.

  • Communications: messages or enquiries sent to our support team.

  • Device data: browser type, IP address, device identifiers, and network information.

  • Usage data: browsing activity, interaction with the site, and engagement patterns.

Sources of Personal Data

We may collect your personal data:

  • Directly from you (for example, when you create an account or place an order).

  • Automatically (through cookies or similar technologies).

  • From service providers who assist us with payment processing, logistics, or analytics.

  • From partners or third parties when necessary to deliver our Services.

How We Use Your Personal Data

We use personal data to:

  • Provide, personalise, and improve our Services.

  • Process payments, manage orders, and arrange shipping.

  • Send account notifications, promotions, or updates.

  • Detect and prevent fraud or illegal activities.

  • Respond to inquiries and provide customer support.

  • Comply with legal obligations and protect our rights.

How We Disclose Personal Data

We may share your data with:

  • Shopify (our e-commerce platform provider).

  • Vendors and partners assisting with shipping, fulfilment, marketing, and IT operations.

  • Third parties (if disclosure is required by law or with your consent).

  • Affiliates or corporate entities within our business group.

Relationship with Shopify

Our store is powered by Shopify, which collects and processes some of your personal data to deliver and improve their services.
This may include data sharing with third parties located outside your country.
For full details, please review the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may include links to other websites.
Please note that Austhelabel is not responsible for the privacy or security practices of third-party websites.

Children’s Data

Our Services are not directed toward minors, and we do not knowingly collect data from anyone under the age of majority.

Data Security and Retention

We use reasonable security measures to protect your personal information but cannot guarantee absolute security.
Data is retained only for as long as necessary for business and legal purposes.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your data.
To exercise these rights, contact us at info@austhelabel.com.

Complaints

If you have concerns about how your data is handled, please contact us at info@austhelabel.com, or lodge a complaint with your local data protection authority.

International Data Transfers

Your personal data may be transferred to and processed in countries outside your own.
Where required, lawful transfer mechanisms (such as the EU Standard Contractual Clauses) are used.

Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with a revised “Last Updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
📧 info@austhelabel.com

Austhelabel
Australia